How Fire Sprinkler Installers Saves Hours With Ember Software

For over 20 years, Fire Sprinkler Installers, based in West Covina, California, has been delivering top-notch fire protection services. Founded and led by Gabriel Martinez, the company has grown into a trusted name in fire protection. With a team of 8 field technicians and a full support staff in the office, Fire Sprinkler Installers takes on the full spectrum of fire protection services, including:

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• Fire alarm systems
• Fire pumps
• Double interlock pre-action systems
• Dry and wet systems
• Underground and overhead systems
• Tenant improvements (TIs)

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“If it’s fire-related, we do it,” says Gabriel.

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But as the business grew, outdated tools and manual processes started to slow them down. That’s when Fire Sprinkler Installers turned to Ember Software to streamline their workflows and save valuable time.

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The Challenges: Repetitive Work, Inefficient Reporting, and Poor Support

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Before switching to Ember Software, Gabriel and his team faced growing inefficiencies that were holding them back:

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• Manual Data Entry Across Forms:
  For inspections, Gabriel’s team was manually copying basic data—like dates, site information, and technician details—across multiple NFPA and AES forms. “Sites with 30 risers or more, we were literally copying and pasting the same data over and over again,” Gabriel explained. “It was tedious, error-prone, and wasted hours."
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• Time-Consuming Fire Pump Reporting:
  Plotting fire pump curves required office trips and third-party tools, often taking up to 45 minutes per report. Delays like this impacted turnaround times and took the team away from more important work.
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• Poor Customer Support:
  When issues arose with their previous software, getting help was an uphill battle. “We were wasting time chasing answers instead of getting work done,” said Gabriel.

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The combination of repetitive tasks, slow reporting, and lack of reliable support made it clear: Fire Sprinkler Installers needed a better solution.

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The Solution: Smarter, Faster Inspections With Ember

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When Gabriel discovered Ember Software, it was exactly what his team needed. Ember’s smart, intuitive features eliminated bottlenecks, saved time, and helped Fire Sprinkler Installers operate more efficiently.

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Here’s what made the difference:

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• Digital Forms That Autopopulate Data:
  Ember automatically populates redundant data—like dates, site names, and technician details—across multiple NFPA and AES forms. This saved Gabriel’s team hours and reduced mistakes. “We have sites with 30 risers or more and it used to be copy-paste, copy-paste,” Gabriel said. “Now, it’s done for us. That alone is a huge time saver.”
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• Fire Pump Reporting in Seconds:
  With Ember’s automated fire pump plotting feature, Gabriel’s team can generate plotted reports instantly. “I can hand over a fire pump report the same day, fully completed,” Gabriel shared. “What used to take 45 minutes and an office trip is now done in seconds.”
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• Responsive Customer Support:
  For Gabriel, Ember’s support team has been a game-changer. “If we find an issue, Ember doesn’t just listen—they fix it quickly. I’ve seen fixes happen within hours. That kind of responsiveness keeps us moving.”
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• A User-Friendly Platform for the Entire Team:
  Ember’s intuitive platform is easy for Gabriel’s team to use in the field, allowing them to focus on inspections rather than paperwork. “The paperwork gets done as we go, so we’re not wasting time,” Gabriel explained.

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The Results: Faster Turnarounds, Hours Saved, and Fewer Headaches

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Switching to Ember Software has delivered significant measurable improvements for Fire Sprinkler Installers:

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• Automated Fire Pump Reports:
  Fire pump plotting reports are now generated automatically instead of 45 minutes, allowing faster client turnarounds.
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• Hours Saved on Inspection:
  Inspections and paperwork that once took 4 hours can now often be completed in 2 hours.
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• Improved Accuracy and Efficiency:
  By reducing manual tasks, Ember has minimized errors and allowed the team to focus on delivering high-quality service to their clients.

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A True Partner in Fire Protection

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For Gabriel, Ember Software isn’t just a tool—it’s a partner that helps his team succeed. “Ember makes our work easier and faster,” Gabriel said. “From saving time on reports to delivering fixes when we need them, the value is clear. My team can focus on what matters: getting inspections done right and serving our customers.”

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Ready to simplify your proposal process? Schedule a demo today to see how our tools can help you save time, close deals faster, and deliver exceptional service.

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